Velaris

Velaris is a London-based customer success intelligence platform founded in 2021, built to help B2B technology companies retain and grow their existing customer base. The company was founded by Dilanka Kalutota and José Fernández-Castaño, who identified a structural gap in the customer success software market: most existing tools were either too rigid, too expensive to implement, or too narrowly focused on a single function to serve the full range of post-sales operations that modern SaaS companies require.

Velaris consolidates customer data from across a business's touchpoints into a single intelligent platform, providing Customer Success, Onboarding, Support, and Account Management teams with unified visibility, automated workflows, and AI-powered predictive insights. Its Velaris Copilot feature enables teams to ask natural-language questions about their customer base, draft success plans, and launch actions directly from the platform. The company has built a reputation for white-glove onboarding and support, offering every customer hands-on implementation and ongoing strategic guidance as part of its standard offering.

Velaris has raised over $4.7 million in seed funding led by Octopus Ventures, with R&D and engineering operations based in Sri Lanka alongside offices in London and Madrid. In 2025 the company was named a Visionary in the Gartner Magic Quadrant for Customer Success Platforms — the only vendor to receive that recognition in that year's report — cementing its position as one of the leading innovators in the post-sales technology space.