Customer Success Manager

❌ This role has already been filled, better luck next time! ❌

You'll drive growth and increase loyalty by providing customers with a proactive, white-glove experience as they use our products:

• Guide new customers through the onboarding process, ensuring they have a smooth transition and a clear understanding of our product
• Collaborate with other teams (notably product) to resolve complex issues and escalate when necessary
• Monitor customer satisfaction and identify opportunities for improvement
• Maintain and update customer records and account information in the CRM system
• Monitor customer accounts and health patterns to identify potential upsell or cross-sell opportunities
• Work to retain existing customers by ensuring they continue to see value in our product on a quarterly basis

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