Senior Fraud Operations Associate

• Fraud Investigation: Dive deep into customer claims of fraud, utilising powerful tools to uncover accurate conclusions, challenging the way we work to shape our strategy, and ensure we’re maintaining the highest standards across Transaction Fraud, Application Fraud, Account Takeover and MORE! This means…

• Working on the front line of Fraud detection by reviewing fraud alerts, proactively spotting potential fraud trends and sounding the alarm for swift action.
• Raising chargebacks with Merchants, ensuring that we meet all chargeback timelines, regulations, and requirements - reducing our net Fraud Loss, and supporting business targets.
• Helping to protect our customers by supporting the optimisation of rules, in our range of fraud prevention tools.

• Customer-Centric Fraud Resolution: Immerse yourself in the world of fraud customer support as you champion exceptional customer outcomes, and processes.

• Working directly with our customers, and with victims of fraud to make their journey with us the best it can be. You’ll be showing empathy and understanding to support our customers throughout.

• Fraud Expertise: Act like an owner, and showcase your fraud fighting ability - work with other teams within the business to reduce loss, while reducing friction for our valued members and driving great customer outcomes.

• Stay ahead of the game, and keep up-to-date with industry trends, raising and owning changes for any gaps you spot in our strategy.
• Collaborate effectively with fellow Yonderers to streamline our resolution processes, and bring your expertise to projects and business decisions.
• Embrace diversity! We’re growing fast, and no two days are the same. You should be prepared to get stuck in and ‘figure it out’ - and where something needs building, take on the challenge to build it!

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