Senior Member Support Manager

❌ This role has already been filled, better luck next time! ❌

About you:

• Proven track record of scaling customer support functions, with experience taking a team from a 10 to a 100. We have a growing member base and you know how to scale the team to ensure the seamless support our members have come to know & love.
• Strong strategic thinking and planning skills, with the ability to envision and execute long-term strategies.
• Exceptional problem-solving abilities to identify and implement process improvements and tool changes.
• Comfortable with data-driven decision-making and setting key performance metrics.
• A passion for maintaining a "white-glove" customer experience, even at scale.
• Excellent communication and collaboration skills to work with cross-functional teams.