Customer Support Specialist

❌ This role has already been filled, better luck next time! ❌

Company:
Odin
Location:
Remote
Level:
Experienced
Employment Type:
Part Time
Added:
September 20, 2024
Short role description (click "Apply Here" to see full listing):
  • Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
  • Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
  • Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver
  • Collaborating with the team to troubleshoot problems by leaving internal notes for the Customer Support Manager, sharing feedback with our product team and correctly tagging tickets for future data analysis
  • Championing the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the Odin customer experiences within Odin

Apply here

❌ This role has already been filled, better luck next time! ❌

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