Customer Support Specialist
❌ This role has already been filled, better luck next time! ❌
Company:
Odin
Location:
Remote
Level:
Experienced
Employment Type:
Part Time
Added:
September 20, 2024
Short role description (click "Apply Here" to see full listing):
- Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
- Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
- Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver
- Collaborating with the team to troubleshoot problems by leaving internal notes for the Customer Support Manager, sharing feedback with our product team and correctly tagging tickets for future data analysis
- Championing the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the Odin customer experiences within Odin
Apply here
❌ This role has already been filled, better luck next time! ❌