Member Support Associate

❌ This role has already been filled, better luck next time! ❌

• Offering world-class support to our members in a timely manner whilst using your product knowledge expert and your own personal touch to build great rapport
• Digging into edge-case queries to reach an outcome for our members with the knowledge you’ve gained
• Keeping on top of our processes and guides on Notion and providing feedback on what’s working and what isn’t
• Feeding back trends you’ve seen to the team and relevant product squads
• Contributing and engaging in our Member Support syncs where we talk through complex chats and run re-refreshers on our processes. As our product constantly evolves, so does our learning

‍