Onboarding Operations Associate

• Unstick complex onboarding journeys: You’ll be Yonder’s in-house onboarding expert, and will be the first to notice bugs in the onboarding journey or when things don’t look quite right. You’ll jump in when new customer onboarding gets tricky, and support members who need a more tailored onboarding experience.
• Underwrite with care and precision: You’ll carry out structured manual underwriting, making careful, risk-informed decisions about new user onboarding.
• Fight financial crime: You’ll run PEP, sanctions, and adverse media screenings at onboarding and throughout the lifecycle, helping us stay compliant and protect both our business and our community. Where appropriate, you’ll conduct Enhanced Due Diligence on our members to verify income and source of funds.
• Own the credit file journey: Sometimes customers might need changes or have disputes about information on their credit files, at the point of application or after they’ve been on book for awhile. You’ll take the lead on processing and tracking these changes, while also resolving any disputes that arise.

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