Payment Operations Associate

• Keeping billing spotless: You’ll make sure everything adds up. Each month, you’ll reconcile customer transactions with their balances to keep billing clean and accurate. If something’s off, you’ll spot it, fix it, and reach out to customers directly if needed.
• Owning chargeback outcomes: When things go wrong, you’ll be on the case. You’ll handle chargeback outcomes, following up on any that don’t go our way, and making sure customers are kept in the loop. You’ll also manage the paperwork that helps us recover costs and keep things running smoothly.
• Fighting fraud (the smart way): You’ll be part of the team that helps us keep fraudsters at bay. That means reviewing any sketchy payments—from business or third-party accounts—and flagging anything that doesn’t look right. You’ll also help us spot and support cases of direct debit or APP fraud.
• Partner payments, sorted: Each month, you’ll invoice our rewards partners and chase up anything outstanding. You’ll keep accounts in check and make sure the money lands where it should, when it should.

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