VerbaFlo Raises £1M to Build AI-Powered Customer Service for Real Estate

VerbaFlo, a UK artificial intelligence company, has raised £1 million to develop its conversational AI platform for customer service in the real estate industry. The company is building AI-powered tools that automate the handling of routine customer and prospect enquiries — property availability questions, viewing booking requests, application status updates, tenancy information queries — for estate agents, lettings agencies, property management companies, and house builders.

Real estate is a sector with exceptionally high volumes of routine, repetitive customer communication. A busy lettings agency might receive hundreds of enquiries per week from prospective tenants asking the same categories of questions about available properties: what is the rent, when is the earliest move-in date, are pets allowed, what is included in the bill? Managing this volume of enquiry by email, phone, or WhatsApp consumes a disproportionate amount of staff time on low-value interactions — time that could be spent on the relationship-building, negotiation, and complex problem-solving that genuinely requires human engagement. The same pattern applies in property management: tenants contacting their managing agent about maintenance requests, rent payment queries, or lease renewal questions at all hours of the day generate a handling burden that scales linearly with portfolio size.

VerbaFlo's conversational AI handles this enquiry volume automatically, responding to messages across multiple channels — website chat, email, WhatsApp, and text — with accurate, property-specific answers drawn from the agent's property database and management systems. The system handles the full lifecycle of a routine enquiry: answering the initial question, qualifying the prospect, scheduling viewings, and providing status updates, all without human involvement unless the enquiry falls outside the system's defined scope. This frees the human team to focus on higher-value activities while improving response times and the consistency of the information provided to customers.

The funding will be used to develop the platform's conversational AI capabilities, build integrations with major property management and CRM systems used in the real estate sector, and grow the client base.

Sources

• VerbaFlo — company website