Natasha Ratanshi-Stein

Natasha Ratanshi-Stein, Founder of Surfboard since Nov 2020, is innovating customer service management with advanced planning tools for happier teams and customers.
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Natasha Ratanshi-Stein is the Founder of Surfboard, a company she established in November 2020. Under her leadership, Surfboard is revolutionizing customer service team management by developing next-generation planning tools that eliminate the need for spreadsheets and outdated software. The company's mission is to enhance customer service while ensuring an excellent work experience for the team through accurate forecasting and fair scheduling. This innovative approach aims to create happier teams and, consequently, happier customers.

Before founding Surfboard, Natasha held several key positions at Bulb, including Head of Revenue Assurance and Chief of Staff, where she also briefly served as Interim Head of Risk and Regulation. Her tenure at Bulb from April 2019 to November 2020 highlighted her versatility and leadership skills. Prior to that, she was a Principal at Piton Capital, following her role as an Associate, gaining extensive experience in investment banking. Natasha's career began at Goldman Sachs as an Investment Banking Analyst and Summer Analyst, which laid the foundation for her expertise in finance and strategic planning. Her diverse background and entrepreneurial spirit drive her ongoing success in transforming customer service management.

• Surfboard, Founder : Nov 2020 to Present · 3 yrs 8 mos

• Bulb, Head of Revenue Assurance : Mar 2020 to Nov 2020 · 9 mos

• Bulb, Chief Of Staff : Apr 2019 to Nov 2020 · 1 yr 8 mos

• Bulb, Interim Head of Risk and Regulation : Oct 2019 to Dec 2019 · 3 mos

• Piton Capital, Principal : Feb 2016 to Mar 2019 · 3 yrs 2 mos

• Piton Capital, Associate : Mar 2014 to Feb 2016 · 2 yrs

• Goldman Sachs, Investment Banking Analyst : Jul 2012 to 2014 · 1 yr 7 mos

• Goldman Sachs, Investment Banking Summer Analyst : Jun 2011 to Sep 2011 · 4 mos

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