• Supporting the customer to set up initial scheme and then providing ongoing support throughout the customer life cycle
• Providing best in class customer success
• Representing the interests of customers with a view to continually developing and enhancing the product.
• Building customer loyalty and reducing churn
• Proactively keeping customers engaged and growing MRR via upgrades and referrals
• Responding to customer queries in a timely manner
• Developing specialist knowledge within segment and taking ownership over specific areas
• Continuously iterating processes to improve the customer experience
  

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