Implementation Manager

The mission of the Implementation Manager is to lead successful, scalable implementations of the Birdie platform for our Mid-Market and Enterprise (MME) partners. You’ll oversee multiple implementations simultaneously, serving as the primary point of contact for high-value accounts throughout their onboarding journey. In this consultative role, you’ll gather both technical and operational requirements by engaging with a wide range of stakeholders. By building strong relationships and developing a deep understanding of each partner’s workflows, you’ll set up Birdie to fit their unique ways of working. Your work will ensure that our platform and processes align with partner goals, supporting long-term success. You’ll collaborate with internal teams and external stakeholders to execute effective onboarding strategies, reduce implementation risks, and accelerate time to value. As a trusted advisor - including to C-suite leaders - you’ll listen to challenges, offer tailored solutions, and demonstrate meaningful partnership at every stage of the implementation process.